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Host cancellation policies

As a host, you also have the right to make cancellations. You can certainly imagine, however, that cancelling accommodations has extremely unpleasant consequences for the guest. Now the guest will not be able to travel and move into your lodging as previously anticipated. Perhaps a visit with friends, a long planned holiday, or an important meeting could all be at stake. This becomes particularly annoying, when you cancel the accommodation at the last minute and the guest cannot reserve any alternative lodging at all, or cannot find any comparable accommodations at a similar price.

> Information about host cancellation
> Cancellation fee
> Requirements
> Other

Information about host cancellation

Since we would also like to provide you with the right of cancellation, but simultaneously want to ensure that agreed bookings between host and guests are binding, we have decided to impose a cancellation fee on host-initiated cancellations. The fee for every host cancellation is 15% of the total price or at least 50 euro per cancellation, of the particular reservation cancelled.

You can find the legally binding regulations of the cancellation policy for hosts in paragraphs 4.5 and 9.2. of our General Terms and Conditions. However, in the following sections, we summarize the most important points once again:

Immediately contact your guest and inform them of the reason for your cancellation.
Important: Offer your guest an adequate solution.
  • In any case the cancellation must be made in written form. Our customer service requires an email from you which contains the details of the booking (particularly the 8 digit booking number)
  • Only after customer service has received your email and processed it will you receive a written cancellation confirmation (via email).
Should your guest not agree to the alternative or you are not able to offer one then following terms apply:
  • Your guest is entitled to an accommodation on 9flats/a hotel room in the same price category.
  • If the accommodation/the hotel cost more than the original 9flats booking then the guest can possibly claim these costs from you.
Immediately contact your guest and inform them of the reason for your cancellation.
Important: Offer your guest an adequate solution.
Should your guest not agree to the alternative or you are not able to offer one then following terms apply:
  • Your guest is entitled to an accommodation on 9flats/a hotel room in the same price category.
  • If the accommodation/the hotel cost more than the original 9flats booking then the guest can possibly claim these costs from you.

Cancellation fee

The cancellation fee is 15% of the total price, that the guest would have had to pay by confirming the reservation, but at least 50 euro (plus 19% value added tax where it applies).

Conditions for cancellation:

  • A cancellation can only be made by using the "Cancel booking" button.
  • The consequences of cancelling will be pointed out to you and you must confirm through the Opt-In that you agree to the cancellation policy.
  • Once you click the "Cancel booking“ button, the cancellation will be initiated after you enter your data.
  • The cancellation will only be considered successful once you receive a confirmation in written form, e.g. email from our customer support team.

Other consequences of cancelling:

  • When you cancel a reservation, the guest will receive a full refund of the costs incurred by him. Consequently, you will receive no payment for this cancelled reservation.
  • The calendar for the lodging, for which the cancellation has been carried out, will be blocked for the corresponding time period and will no longer be available to prevent yet another host cancellation for those dates and that particular lodging.
  • Every host cancellation worsens the ranking on our website.

Another important thing to consider:

  • A host cancellation can also apply when your guest does not find you at the agreed place and time on the day of arrival and you are not available within a reasonable period of time, either. So please make sure that you are around.
  • If it is impossible for the guest to make an alternative reservation for comparable accommodations at a similar value for money at the given period of time, and can only find lodging or a hotel room at a higher expense, he would then have the right to invoice you for the additional charges.

What happens if my guest cancels

That should actually never happen. But if it does, you will receive compensation according to your chosen cancelation policies. If the booking has been made through Cash on arrival you will not receive any payment.

You can find information about the guest cancellation policies here.

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If you like you can download this information as a PDF in several languages. Click here for the English version, here for the Portuguese version, here for the Turkish version or the Italian one as well as the French one and the Spanish version of this text.